FAQ

FAQ 1

How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times may vary by location, but most orders arrive within 7–14 business days.

FAQ 2

What is your return policy?
We offer a 30-day hassle-free return policy. If your item arrives damaged or isn’t what you expected, please contact us and we’ll do our best to help.

FAQ 3

How can I contact customer support?
You can reach us through our Contact Us page or by email. We aim to respond within 24–48 business hours. Email : support@modernlivingstore.com.

FAQ 4

Is checkout secure?
Yes. We use secure payment processing to help protect your personal and payment information during checkout.

FAQ 5

How do I choose the right product for my pet?
We recommend choosing based on your pet’s size, daily routine, and the type of support you need most—whether that’s feeding, organization, comfort, or everyday care. The best choice is one that fits naturally into your pet’s routine and your home.

Frequently Asked Questions

How long does shipping take?

Shipping takes place within 3-5 business days. If there is a problem with the shipment of the product, we will notify you via the email address you entered when ordering.

Is free shipping available?

We do not currently offer free shipping. However, this may be added at some point. We apologize.

How can I get a tracking number for my order?

If your order has been shipped, we will add the tracking number to your order and notify you via the email address you entered when ordering.

How do I process a return or exchange?

For returns or exchanges, please contact us within 14 days of receiving the product, along with a receipt or screenshot of the purchase, and a photo of the product with the packaging or tag intact.