Privacy Policy

Last updated: 2026-02-23

This Privacy Policy describes how OrderNest ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from smartpetdaily.com (the "Site"), or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. We will post the updated Privacy Policy on the Site and revise the "Last updated" date.

How We Collect and Use Your Personal Information We collect personal information from a variety of sources depending on how you interact with our Site and Services. We may use this information to provide our Services, process your orders, communicate with you, improve our business operations, prevent fraud, comply with legal obligations, and enforce our terms.

What Personal Information

We Collect Information You Provide Directly We may collect personal information you provide to us, including:

  • Name
  • - Billing and shipping address
  • - Email address
  • - Phone number
  • - Order details
  • - Account details such as username and password
  • - Shopping activity such as items viewed, added to cart, or added to a wishlist
  • - Customer service communications 

Information Collected Automatically

We may automatically collect certain information about your interaction with the Site and Services using cookies, pixels, and similar technologies. This may include:

     - IP address 

  • Browser type
  • Device information
  • Network connection information
  • Usage activity on the Site and account 

Information from Third Parties

We may obtain personal information from third parties, including:

  • Shopify and other platform providers
  • Payment processors
  • Shipping and fulfillment partners
  • Analytics, marketing, and advertising providers 
  • Customer support and IT service providers 

How We Use Your Personal Information We may use your personal information to:

  • Process payments and fulfill orders
  • Arrange shipping, returns, and exchanges 
  • Manage your account 
  • Communicate with you about purchases, returns, and support requests
  • Provide customer support
  • Improve our Site, products, and services
  • Send promotional and marketing communications, where permitted by law
  • Detect and prevent fraud, abuse, and other unlawful activity 
  • Comply with legal and regulatory obligations 

Cookies

Like many websites, we use cookies and similar technologies to operate and improve our Site, remember your preferences, analyze traffic, and support advertising and marketing efforts. For more information about Shopify-related cookies, please visit: https://www.shopify.com/legal/cookies

Most browsers accept cookies by default, but you may choose to remove or reject cookies through your browser settings. Please note that blocking cookies may affect the functionality of certain parts of the Site.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

  • Service providers that help operate our business, such as payment processors, shipping partners, IT support, cloud storage providers, and analytics providers 
  • Business and marketing partners, including Shopify
  • Affiliates within our business group
  • Legal or regulatory authorities when required by law
  • Other parties with your consent or at your direction 

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User Generated Content If you submit product reviews or other content to public areas of the Site, that information may be publicly visible. We are not responsible for how others use information that you voluntarily make public.

Third-Party Websites and Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of third-party sites. You should review their policies before providing any personal information.

Children’s Data Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can review and delete the information where appropriate.

Security and Retention We use reasonable measures to protect your personal information, but no security system is completely secure. We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request restriction of certain processing activities
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • Request portability of your personal information, where applicable
  • Appeal a decision we make regarding your privacy request, where permitted by law 

To exercise any applicable rights, please contact us using the contact details below. We may need to verify your identity before responding to your request.

Complaints If you have concerns about how we process your personal information, please contact us first. If you are not satisfied with our response, you may have the right to contact your local data protection authority, depending on where you live.

International Users Your personal information may be transferred to, stored in, and processed in countries other than the country where you live, including the United States. Where required, we will rely on appropriate legal mechanisms for cross-border data transfers.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:

Email: support@modernlivingstore.com

Business Address: 1180 S Western Ave, Los Angeles, CA 90006, United States 

Phone: 203 931 8919