Refund Policy
At Smart Pet Daily, operated by OrderNest, we want you to be satisfied with your purchase.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, unworn, in its original condition, and in its original packaging, with proof of purchase.
How to Start a Return
To request a return, please contact us at support@modernlivingstore.com. If your return is approved, we will provide instructions on how and where to send your item. Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or if you received the wrong item. We will review the issue and work to resolve it as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Personalized or custom-made items
- Final sale items
- Hazardous materials, flammable liquids, or gases
Exchanges If you would like to exchange an item, we recommend requesting a return for the original item first. Once the return is accepted, you may place a new order for the replacement item.
Order Cancellations
If cancellation requests are accepted, they must be submitted before the order has been processed. Once an order has been processed, it can no longer be canceled. If you maintain a separate cancellation policy, that policy will apply in addition to this Refund Policy.
European Union 14-Day Cooling-Off Period If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. To be eligible, the item must be unused, in its original condition, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card issuer may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@modernlivingstore.com.
Contact
If you have any questions about returns or refunds, please contact us:
Email: support@modernlivingstore.com
Business Address: 1180 S Western Ave, Los Angeles, CA 90006, United States
Phone: 203 931 8919